Refund & Returns Policy
Please review our returns and refund policy before purchasing Japanese used engines, JDM transmissions, JDM parts, or Japanese used vehicles from our Japan-based store.
Fair Policy for Used JDM Products
At Japanese Used Car Engines, we aim to provide accurate product information, dependable support, and clear order details before purchase. Because Japanese used engines, transmissions, parts, and vehicles are specialized automotive products, returns and refunds must follow specific conditions.
Customers should carefully review product details, fitment information, shipping details, and order confirmation before completing checkout. Our team is available to assist with compatibility questions before purchase.
This policy explains when returns may be accepted, when refunds may apply, and what information is needed to review a claim.
Returns Must Be Approved Before Sending Items Back
Do not return any engine, transmission, part, or vehicle component without written approval from our support team. Unauthorized returns may be refused and may not qualify for refund, exchange, or store credit.
When a Return May Be Accepted
Incorrect Item Received
A return may be reviewed if the product received is materially different from the confirmed order details.
Approved Product Issue
Eligible product concerns may be reviewed when reported quickly with photos, videos, and supporting documents.
Written Approval
All returns must be approved by JapaneseUsedCarEngines.com before the item is shipped back.
Refund & Return Conditions
Items That May Qualify
- Incorrect product shipped compared to the confirmed order.
- Approved damage claim reported shortly after delivery.
- Product materially different from the listing or invoice.
- Approved warranty-related return after support review.
Items Not Eligible
- Products installed, modified, opened, damaged, or used after delivery.
- Wrong part ordered due to incorrect customer vehicle information.
- Change of mind, buyer’s remorse, or delayed installation decision.
- Electrical parts, cut body parts, special-order items, or final-sale items.
Refund Review
Refunds are reviewed after the claim is approved and the returned item is inspected, where applicable. Approved refunds may be issued to the original payment method, store credit, or another approved resolution.
Shipping Costs
Original shipping fees, freight charges, customs fees, import duties, taxes, storage fees, and handling costs are generally non-refundable unless otherwise confirmed in writing by our team.
How to Request a Return or Refund
Contact Us
Email our support team with your order number, product details, and reason for the return request.
Send Evidence
Provide clear photos, videos, delivery notes, mechanic reports, or other supporting documents.
Claim Review
Our team will review the claim and confirm whether the return or refund request is approved.
Resolution
If approved, we will provide the next steps for return, refund, exchange, store credit, or support.
Damaged or Missing Shipment Claims
Inspect Delivery Immediately
Please inspect your shipment immediately upon arrival. If the packaging or product appears damaged, take photos before moving, installing, or opening the item further.
Report Quickly
Damage, shortage, or incorrect shipment claims should be reported as soon as possible after delivery. Delayed reporting may reduce the chance of approval with shipping carriers or freight partners.
Need Help With a Return or Refund Request?
Email our Japan-based support team with your order number, product photos, and claim details so we can review your request properly.
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